*Please note that the position is based in Sofia, Bulgaria, and the position is offered with full relocation support.
Join our client as a Swedish-speaking Customer Service Agent in Sofia, Bulgaria, and become part of a dynamic team dedicated to delivering exceptional Customer Service. They’re seeking professionals with strong communication skills to help users maximize their product experience.
Key Responsibilities:
- Deliver professional support for our client’s products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client’s customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our client’s comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends
What You’ll Need:
- Fluent Swedish and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in active listening and problem-solving
- Adaptable and quick to learn new processes and technologies
- Self-motivated with a passion for customer satisfaction
You should ideally be/have:
- Customer-focused mindset and delivering exceptional service
- Excellent communication style, ability to explain complex concepts simply
- Ability to troubleshoot issues and find creative solutions
- Collaborates and shares knowledge, and contributes positively to team dynamics
- Embraces change, learns quickly, and maintains composure under pressure
The offer:
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
Our client believes in growing together. They offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is their top search result!
