Please note that the position is based in Sofia, Bulgaria, and our client will support you with your relocation.
Join our client’s team as a Finnish-speaking Customer Service Agent and become part of a dynamic customer service environment supporting one of the world’s leading technology companies – a global search engine brand. If you have strong communication skills and a passion for helping others, this could be the perfect next step in your career!
Key Responsibilities
– Deliver professional support for products and services, maintaining a high level of customer satisfaction
– Use CRM software, ticketing systems, and service tools to address customer needs efficiently
– Engage with customers via phone, email, and chat
– Resolve inquiries within agreed SLAs using internal knowledge bases and protocols
– Meet or exceed targets in areas like response time, first-call resolution, and satisfaction scores
– Share insights and collaborate with team members to enhance the support experience
– Participate in ongoing training to stay up to date with product and industry developments
What You’ll Need
- Fluency in Finnish and English
- Excellent interpersonal and customer service skills
- Ability to follow structured workflows and processes
- Strong problem-solving and active listening skills
- Quick to adapt and learn new tools or procedures
- Self-motivated with a genuine interest in helping others
Ideal Candidate Profile
- Customer-oriented with a solution-focused mindset
- Able to explain technical or complex topics in a clear and simple way
- Confident troubleshooting common issues
- A team player who values collaboration and knowledge-sharing
- Stays calm and positive under pressure and embraces change
No technical background required! A full training program will be provided to prepare you for success.
What’s in it for you?
– Flexible contract options (temporary or part-time available)
– Relocation support – including travel costs, hotel stay, rental assistance, and help finding long-term housing
– Fully paid training
– Stable employment and long-term career opportunities
– Attractive salary package
– Private health insurance
– Access to over 50 employee benefits and perks
– Positive and supportive international work environment
At our client’s company, you’ll join a people-focused workplace where learning and personal development are a priority. If you’re excited to work in a fast-paced and rewarding setting – we want to hear from you!
