Are you a problem-solver who loves helping others? Do you thrive in a fast-paced environment
and enjoy turning challenges into solutions? We’re looking for a Customer Support Specialist
to join our client’s dynamic team!
Responsibilities
The Customer Support Team is primarily focused on providing a highly customized and personal experience for our client’s end customers. This service includes:
- technology onboarding/walkthrough products, software, and hardware configuration, Internet-of-Things (IoT) setup, and troubleshooting, among other services.
- duties may include handling inbound and outbound calls to and from customers, acknowledging customers’ needs or issues, and providing helpful solutions to their challenges.
- document and record all activity and communication with customers over the telephone and email, in the appropriate client database.
- the support can be performed via different channels: phone & email.
- attend technical and soft skills training sessions.
Requirements
- Customer-Focused: You have a passion for delivering exceptional service and creating positive experiences for every customer.
- Excellent Communication Skills: You can clearly communicate and empathize with customers, no matter the situation.
- Problem Solver: You can think quickly on your feet and provide solutions with a calm, professional approach.
- Team Player: Collaboration is key to success. You’re willing to work together to create the best outcomes for our clients customers.
- Minimum 1-year experience in customer service/support is an advantage ·
- Fluent in Finnish written and spoken. Additional languages are a plus. Need to understand English as it’s the internal company language.
- Ability to communicate effectively and with empathy on all required channels.
- Must possess excellent interpersonal skills.
- Must be patient and flexible and have the ability to quickly analyse a problem, develop and implement and educate a solution.
- Computer-literate.
- The ability to stay calm when working under pressure.
- Hybrid Work Timetable
