Do you want to work and travel at the same time? Now you have the opportunity to go to Malta and work as a Collections Officer in a bank! Discover more about yourself and build an exciting new career in a multinational environment. Along with a fantastic office setting, you’ll have the chance to explore Malta and all the varied experiences the country has to offer!
As a Collections Officer in Malta, your primary responsibility will be to inform the bank’s customers about outstanding debts and collect them. You will report directly to the German team leader and be an important part of a team responsible for handling sales, customer onboarding, customer inquiries, and collaborating with the collections department.
In your free time, you can explore the capital’s historic museums and unique architecture or spend your weekend taking a boat trip to the Blue Lagoon, enjoying the gentle waves of the turquoise sea.
Your tasks will include:
• Providing customers with specific information about the bank’s products, services, and payments
• Actively seeking new sales by following the given sales strategy and instructions
• Complying with the required laws, regulations, and procedures
• Presenting customers with correct and accurate information (after training, of course)
• Responding to customer inquiries via phone, live chat, email, and SMS
• Delivering an excellent customer experience
• Working closely with other departments, especially regarding payments and collections, to ensure transparent and efficient interactions
• Assisting with other customer inquiries
Additionally, you can look forward to:
• Involvement in the creation of sales reports
• Opportunities for training and mentoring new team members
• Assisting in the documentation of our operational procedures
• Presenting ideas on how to improve operational systems, processes, and procedures
• Performing ad hoc tasks in collaboration with the Head of New Markets
The company’s goal is to deliver a top-notch customer experience. They also strive to be a challenging workplace where everyone thrives, and each person feels capable of reaching their personal best. You’ll be part of a collaborative culture with personal growth, where everyone is important.
We’re looking for someone who:
- Has experience in sales (you don’t need to have worked in a bank before)
- Has customer service experience
- Is proficient in English and German (both written and spoken)
- Is 18 years or older
- Has experience in customer onboarding and document verification
- Has excellent communication skills driven by results
- Is detail-oriented, takes initiative, and maintains high work standards
- Identifies as a team player with a focus on customer service
- Can work independently
- Has good knowledge of Microsoft programs (especially Excel)
The career opportunities are many, regardless of your background/skills when you start. Here, you’ll not only be part of something, but you’ll also contribute something!
Apply here and start your journey on the right foot!
Are you ready to work in Malta while gaining countless experiences? Then upload your CV below, and we’ll get back to you as soon as possible.
