We are hiring on behalf of our client, a fast-growing international company in the sports betting and iGaming industry. They are dedicated to delivering best-in-class player experiences through highly personalized and data-led CRM strategies.
As they continue to scale globally, our client is looking for an experienced Head of CRM to join their team in Cyprus. This is a senior leadership role, taking over from the current leader who is moving into a new internal position.
You will be responsible for leading a large team of CRM Executives and Team Leads, driving operational excellence, and ensuring the flawless execution of CRM campaigns across multiple markets.
Main Responsibilities
– Operational Leadership – Oversee the execution of CRM strategy, ensuring timely, accurate, and high-quality campaign delivery across regions and brands. Step in when needed to support the team in high-pressure situations.
– Team Management – Lead, mentor, and develop a diverse team of CRM Executives and Team Leads, fostering a collaborative, high-performance culture.
– Process & Structure – Define, document, and optimize operational processes to scale efficiently and maintain compliance.
– Quality Control – Implement QA standards, review loops, and checklists to guarantee campaigns are always accurate, compliant, and impactful.
– Technology & Automation – Leverage CRM platforms and automation tools to improve efficiency and campaign performance.
– Workflow Management – Own planning, capacity, and prioritization across multiple projects, balancing short-term delivery with long-term improvements.
Requirements
– 6+ years of CRM or marketing operations experience, with proven leadership in execution-heavy environments.
– Strong people leadership skills with experience managing multi-level teams.
– Process-oriented mindset with expertise in workflow design and optimization.
– Solid background in quality assurance, compliance, and performance monitoring.
– Excellent communication skills to keep teams aligned and stakeholders informed.
Benefits
– Relocation to Cyprus with full relocation support.
– Join a fast-growing, innovative company in the sports betting and iGaming industry.
– Lead high-impact CRM projects that directly shape the future of sports promotions.
– Real opportunities for career growth in a dynamic, data-driven environment.
– Competitive salary + performance-based bonuses.
– Comprehensive medical insurance and wellness perks.
– Work with international teams and expand your expertise globally.
